Staff User Experience Researcher

Responsibilities

• As the Staff User Experience Researcher, you'll play a critical role in shaping this experience by uncovering deep insights into our users' needs, behaviors, and motivations and transforming those insights into clear guidance for business, product, and design decisions
• Define and prioritize research questions that unlock business growth and product innovation
• Design and lead end-to-end research initiatives spanning generative discovery to evaluate usability testing
• Synthesize qualitative and quantitative insights to build a holistic understanding of user needs, behaviors, and motivations
• Partner closely with Product, Design, and Data teams to translate research findings into actionable strategies and design decisions
• Measure and monitor how product improvements influence user behavior, satisfaction, and sentiment over time
• Develop and scale research with best practices, frameworks, and methodological toolkits across the organization
• Empower cross-functional teams to conduct high-quality, independent research through mentorship, training, and shared resources
• Proactivity in solving problems and identifying opportunities to improve

Skills

• 8-10+ years of User Research Experience, with experience in a lead role for a large product area
• Bachelor's degree in human-computer interaction, Cognitive Science, Psychology, Anthropology, or a related field — or equivalent practical experience
• Proven experience designing and executing research using a variety of methods (e.g., usability testing, interviews, contextual inquiry, surveys, diary studies)
• Deep understanding of the strengths, limitations, and appropriate applications of different research methodologies throughout the product development lifecycle
• Exceptional communication and storytelling skills, with the ability to translate insights into clear, compelling narratives that influence product strategy and decision-making
• Experience defining, measuring, and tracking product quality and user experience metrics is a strong plus

Benefits

• 💼 Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale
• 🌟 Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions
• 🌴 Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed
• 🏥 Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options

Qualifications

• Mindset that excels at StubHub:

  • A strong desire to learn and grow with the company
  • A team-first mindset that prioritizes the success of the company
  • Resilience and adaptability in response to changes and challenges
  • Proactivity in solving problems and identifying opportunities to improve

• Salary: $240,000 - $300,000 yearly

• Location: New York, NY

• Arrangement: Hybrid

• Category ID: 1938

• Term ID: 1648

• Plan ID: 1027

• Company: StubHub

• Company Website: StubHub Website

• Application Type: url

• Application URL: ZipRecruiter Application