Director of User Experience and Design

Responsibilities:

• Lead, coach, and develop high performing user experience and design team as well as user research
• Collaborate with team members, customers, and partners to gather insights from digital analytics, user testing, and input, and use this information to drive improvements.
• Continuously keep up to date on design trends and technologies to improve user experience, applying standard methodologies from both within and outside the financial services industry
• Excellent creative storyteller with the ability to make and articulate design decisions with the usage of user research and data insights
• Build and foster relationships with key stakeholders to influence and drive multiple parallel initiatives
• Take ownership of design projects, effectively managing resources and ensuring alignment with business goals and user needs
• Drive continuous improvement in working methodologies, process, and staff development
• Partners with Marketing to create a cohesive design, branding, and editorial experience throughout all customer touchpoints
• Advocate for the work of the team to product, engineering, key stakeholders, marketing and across the larger organization
• Hold design reviews for leadership and key stakeholders

Skills:

• Bachelor's degree in Graphic Design, Product Design, Interactive Design or related
• 7+ years of user experience and design
• Proven ability to influence cross-functional teams
• Working knowledge of JIRA, proficient with standard design tools such as Figma and Adobe
• Strong written and oral communication skills
• Passion for continuous learning on industry trends
• A willingness to roll up their sleeves and do the work with a can-do attitude

Qualifications:

• Master's degree in HCI, Design & Strategy or related field (Helpful)

Benefits:

• 💼 Lead, coach, and develop high performing user experience and design team as well as user research
• 💡 Collaborate with team members, customers, and partners to gather insights from digital analytics, user testing, and input, and use this information to drive improvements.
• 🌟 Continuously keep up to date on design trends and technologies to improve user experience, applying standard methodologies from both within and outside the financial services industry
• 📊 Excellent creative storyteller with the ability to make and articulate design decisions with the usage of user research and data insights
• 🤝 Build and foster relationships with key stakeholders to influence and drive multiple parallel initiatives
• 🎯 Take ownership of design projects, effectively managing resources and ensuring alignment with business goals and user needs
• 🚀 Drive continuous improvement in working methodologies, process, and staff development
• 🎨 Partners with Marketing to create a cohesive design, branding, and editorial experience throughout all customer touchpoints
• 📣 Advocate for the work of the team to product, engineering, key stakeholders, marketing and across the larger organization
• 👥 Hold design reviews for leadership and key stakeholders