Director, Head of Product Design & User Experience

Responsibilities

Minted is looking for a Director, Head of Product Design & User Experience to oversee product design and user research
This is a high-impact, high-visibility role where you will influence product strategy, lead a high performing team, and charter a user experience that delights our customers and artists
Minted sells stationary, art, and home goods
And our mission is to enable consumers to communicate with friends and family by personalizing designs for life’s key moments: holidays, weddings, home ownership, babies and kids
This leader oversees this highly personal experience
Reporting to the SVP of Product, this is a key leadership role at Minted with broad ownership of the desktop and mobile web experience for the Minted consumer and the artist community
In this role, you will create a user-centered, consistent and intuitive user experience across all user touchpoints
Define Minted’s overall UX strategy and vision for a world-class mobile and desktop experience ensuring that it is tightly aligned with Minted’s broader omni-channel brand and product strategy
Articulate and evangelize your vision, translating into an actionable roadmap that you drive in collaboration with cross-functional partners in Brand, Product Marketing, PM, and Eng
Design, document and evangelize a cohesive set of design principles, patterns, and guidelines that can be utilized everywhere to ensure consistency of experience
Articulate a strong rationale for these guidelines and partner with the PM and Engineering teams to ensure adoption of a robust and flexible Design System and Component Library
Know our customer and represent her needs and her voice in the product and user experience design process
Influence and mentor across the organization, focusing on coaching and developing cross-functional partners, brand marketing and product designers, product managers, engineers, and QA on UX best practices
Review all UX design created by the UX team and outside vendors to ensure intuitive UX, achievement of business goals and consistency with UX and usability guidelines
Develop and design an effective organizational structure reflecting ownership and responsibilities for the User Experience team that scales with Minted’s growing business
Recruit, hire, manage and mentor top digital UX and UI designers on the team
Develop high quality standards with design firms and independent contractors to have a “bench” of resources to support flexing as needed against projects
Define UX and UI processes with key measurable metrics that achieve both quality and rapid time to market; partner with other departments to optimize and improve efficiencies across teams
You know how to work effectively with your functional-executive peers and their organizations, advocating for your category, holding colleagues accountable and leading the entire cross-functional team to success
They spark conversation, create connection, and bring beauty into the world

Skills

In addition to an impeccable eye for design, a customer-centric research approach and ruthless insistence on elevated user experiences, you are a highly collaborative and results-oriented leader capable of driving change and delivering experiences that are measurable and drive higher conversion, retention and satisfaction for consumers and artists
A Bachelor’s or Graduate degree in user experience, design, or other related field
10+ years experience in user experience and design with expert knowledge of mobile and web design principles, information architecture, user-centered design and design thinking
7+ years management experience with a track record of hiring and developing strong individual contributor UX and UI designers & researchers
Innate understanding of consumer-focused digital experiences across site, mobile, and in-store represented by direct experience in omni-channel retail e-commerce
Strong retail insights and an understanding of how and why consumers use Minted products, informed by a personal passion for shopping or collecting design or fashion goods
A clean, polished design aesthetic coupled with a passion for pixel perfection, consistency, and usability
Appreciation of standards; proven methods and tools to enforce brand identity and consistency across all projects
A portfolio showcasing a proven track record in creating consumer-focused UX that solves complex design problems providing impact to customers and the business
An ability to prioritize in a fast paced environment and meet changing deadlines and priorities on multiple simultaneous projects
Deep experience designing and building organizational structure, systems, and processes to scale the UX function, in a large (1000+ employees) consumer internet company

Benefits

💼 The compensation range for the role applies to employment offers from Minted
💼 Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted
💼 Geo Base Full Salary Range 0 - Includes SF Bay Area $209,000- $274,313
💼 Geo Base Full Salary Range 1 - All non-SF CA, DC, NY - $192,280- $252,368
💼 Geo Base Full Salary Range 2 - Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA - $177,650- $233,166
💼 Geo Base Full Salary Range 3 - Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI, WV, WY- $163,020 -$213,964
💼 Salaries will vary based on various factors including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs
💼 This role is eligible for an annual performance bonus and stock options
💼 Benefits will be effective the first of each month following your initial hire date
💼 Medical, Dental, and Vision Benefits
💼 Employer Funded Health Savings Account
💼 10 Paid Holidays
💼 Paid Time Off and Sick Leave
💼 Paid Parental Leave
💼 Monthly Gym/Wellness Reimbursement
💼 401(k) retirement savings plan
💼 Employer Funded Commuter Benefits
💼 Employee Discount
💼 Friends and Family Discount