CX/UX Strategist

Responsibilities

• Envision, research, model, and develop end user experiences for digital products and services.
• Champion user-centered design and design thinking methodologies.
• Oversee user testing and application of interaction design principles.
• Assess and optimize performance of new and existing service offerings through user flows, persona development, and customer journey mapping.
• Create clickable prototypes and set strategy for usability testing and research practices.
• Lead design thinking workshops and manage outsourced design projects.
• Act as the organizational evangelist for customer/user experience.

Skills

• Sound understanding of user experience practices, consumer behavior, and brands.
• Strong graphic design and typography skills.
• Experience planning and conducting design thinking workshops (in person and remote).
• Persona development and user journey mapping expertise.
• Familiarity with modern research and user acceptance testing techniques.
• Proficiency in wireframing and information architecture.
• Experience with at least one clickable prototype technology (e.g. Figma, XD, Invision, Sketch).
• Excellent written and verbal communication skills.

Benefits

• 💼 Equal Opportunity/Affirmative Action Employer