Senior Manager, UX Research

Responsibilities:

Lead, develop, and coach a team of IC researchers executing mixed-methods research at all stages of the product development process.
Pro-actively form strong partnerships with leaders across the organization, driving alignment and understanding of customer needs and how they map to business goals and opportunities.
Collaborate with Design and Product leadership to align on research needs and priorities across multiple work streams, translating strategy and objectives into research plans.
Communicate actionable insights and recommendations to your partners that inform both strategic and tactical decisions.
Manage your team’s ownership and work load with consideration to business priorities, team member skill sets, and career development opportunities.
Work closely with other members of the UX leadership team to identify UX dependencies in order to drive cohesive end to end experience across product areas.
Partner with internal customer facing teams to leverage subject matter expertise.
Work with other leaders to build out Smartsheet’s research practice, infrastructure, and capabilities.

Skills:

10+ years combined experience as a UX Researcher or UX Research Manager working on digital products.
3+ years experience as a Manager of UX Researchers.
Proven track record of generating actionable insights leading to measurable business and customer outcomes.
Experience applying a wide range of methodologies, including coming up with your own creative and scrappy solutions to research questions and needs.
Proven ability to understand and apply insights to complex products and use cases.
Ability to motivate and inspire people to do their best work and rally around a shared goal.
Experience conducting complex research at scale to solve a wide range of business and customer problems.
Exceptional written and verbal communication skills and ability to present effectively to executive audiences.
Experience successfully building and scaling research platforms, systems, or programs.
Top notch partnership and collaboration capabilities, including a toolkit of strategies to drive alignment and clarity.

Benefits:

💼 HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
📈 Equity - Restricted Stock Units (RSUs) with all offers
💰 Lucrative Employee Stock Purchase Program (15% discount)
💰 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
💻 Monthly stipend to support your work and productivity
🌴 Flexible Time Away Program, plus Incidental Sick Leave
🍼 Up to 24 weeks of Parental Leave
🌟 Personal paid Volunteer Day to support our community
📚 Opportunities for professional growth and development including access to LinkedIn Learning online courses
🎁 Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
🌎 Teleworking options from any registered location in the U.S. (role specific)

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!