Head of Product Design

Responsibilities:
- Execute and operationalize Scotiabank’s digital product design vision in Canada with the end goal of delivering world-class financial user experience for Canadians.
- Define and lead the overall design practice across Scotiabank online and mobile products within Canada working within the framework set by global product design.
- Partner with Business lines, Product Management, Marketing, Engineering, and Analytics to envision and build innovative products & brand experiences that make digital banking better.
- Advocate for Product Design and Design Thinking at all levels of the organization. Influencing peers and partners and creating space for our designers to be creative and solve interesting problems.
- Build, coach, and mentor a team of design professionals. Managing managers of designers and upholding a psychologically safe environment.
- Maintaining strong knowledge of our customers, understanding and advocating for their needs, present product experience and features to business stakeholders and end users for feedback.
- Accountable for digital experience and usability: navigation, functionality, design, usability, accessibility.
- Embed product designers in scrum teams to embrace design thinking and consumer centric design and testing.
- Be a champion of Scotiabank customers within Canadian Scotia Digital by demonstrating empathy and inspiration to scrum teams.
- Drive Lean/agile UX approaches pervasively throughout the product lifecycle; help designers become the collaborative glue that facilitates decisions across the dimensions of value, usability, and feasibility.

Skills:
- Bachelor’s or Master’s degree in design, Humanities, Systems engineering or related fields (or equivalent work experience).
- At least 5 years of experience coaching and leading high-performance design teams in fast-paced organizations. With experience managing managers.
- Ability to communicate concepts, ideas, and strategies.
- You have a positive and resilient personality with a growth mentality. You must be able to embrace feedback and have a desire for continuous improvement.
- A portfolio of work (professional and/or personal) which presents the story of projects you have worked on, your leadership thinking and role, and examples of the problem-solving methods driven by you.
- We are looking for a fast learner who has an appetite to uncover what’s behind both simple and complex financial solutions.
- You are a natural storyteller with the ability to craft and communicate compelling stories that add clarity and inspire passion in our mission. A strong facilitator, with a robust tool kit of techniques to communicate and collect ideas.
- Collaborative leader who leverages diversity across disciplines/locations/levels to fuel creativity and innovation in product design.
- You see yourself as a leader who exercises flexibility and openness, with the courage to defend unpopular points of view when they add value for the customer or the business.
- You bring expertise on driving individual performance through feedback and modelling (recognizing strong performers and coaching under performers).
- A go-getter with the commitment to get things done.

Benefits:
- 💼 Diversity, Equity, Inclusion & Allyship
- 💻 Accessibility and Workplace Accommodations