Head of Design

At Shakepay, we're on a mission to usher in the Bitcoin golden age. We're reimagining financial services to give every Canadian their fair shake.

Our culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of like-minded people, come and build with us!

About Shakepay

Since 2015, we've been building the Shakepay app to make buying and earning bitcoin fast, easy, and secure. In 2022, we launched the Shakepay Card, allowing shakers to earn bitcoin rewards when they shop. Today, more than one million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future.

Responsibilities

Define Shakepay's design vision and strategy: Establish a long-term roadmap for product design, ensuring it aligns with business goals and customer needs.
Elevate design as a strategic function: Partner with Product, Engineering, Marketing, and Executive leadership to shape product direction.
Cultivate a high-performing design team: Strengthen design culture by fostering creativity, collaboration, and a relentless pursuit of excellence - helping push boundaries and deliver consistently delightful experiences.
Champion customer-centricity at scale: Oversee user research and insights programs, embedding data-driven design decisions into product development.
Mature design systems and operations: Drive the evolution of frameworks, tooling, and processes that allow design to scale efficiently and consistently across products.
Ensure design quality: Set high standards for UI, UX, and product storytelling, ensuring every touchpoint strengthens trust in Shakepay.

Skills

Proven experience: 10+ years in product design, with at least 3 years leading design teams in high-growth consumer tech or fintech companies.
Strategic influence: You've partnered directly with executives and senior leaders to shape product direction.
Operational excellence: Experienced in building design systems, frameworks, and DesignOps practices that enable teams to ship faster while maintaining quality.
Customer obsession: You believe design starts with listening. You know how to balance customer insights with product strategy to guide high-impact decisions.
Mentor and multiplier: You inspire, coach, and grow your team - setting clear expectations and holding teams accountable to high standards.
Cross-functional collaborator: You thrive in close partnership with Product, Engineering, Marketing, and Operations, ensuring design is fully integrated into decision-making and execution.
Entrepreneurial mindset: Comfortable with ambiguity and complexity, you know how to chart a path forward, make tough calls, and rally teams around a bold vision.
Clear communicator: You excel at distilling complex ideas into crisp narratives that resonate with stakeholders, from designers and engineers to executives.
A genuine interest in Bitcoin and cryptocurrency: Experience working on cryptocurrency or FinTech products is preferred.

Benefits

💼 Be an owner - Every employee has stock options as part of their total compensation
📈 Reach your goals - Yearly salary assessments
🏥 Health & wellness : Access to comprehensive health and dental coverage, including health and wellness spending accounts.
🌍 Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
🎓 Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth.
🏖️ Time off: 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus.
👶 Parental leave: Enjoy a parental leave top up to 100% of your salary for 18 weeks.
🎉 Have fun together: quarterly team-specific or company-wide offsite to connect with each other

Qualifications

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.

Company

Shakepay

Location

Toronto, ON, Canada