User Experience Lead (Open to Remote)

Responsibilities

• Collaborate with stakeholders to define the overall UX strategy and goals of a project or product.
• Lead efforts to streamline the UX/UI design creation and production process chain.
• Develop a scalable design system and interface.
• Lead end-to-end design of a product, including research, strategy, and visual design.
• Translate concepts into front-end specifications with user flows, wireframes, mockups, visual designs, and interactive prototypes.
• Conduct usability testing to identify customer pain points and create wireframes showcasing interaction flows, information architecture, and designs to combat these pain points.
• Serve as a subject matter expert in design & design research, and evangelize current trends and patterns for mobile-first design.
• Ensure digital experiences are intuitive, user-friendly, and meet the needs and expectations of the target audience.
• Adapt product experiences to different audiences based on their needs and the devices they use.
• Create and facilitate an environment, process, and design system that supports consistent UX principles and processes across devices and channels.
• Facilitate collaboration and discovery sessions between Engineering, Product, Marketing, Merchandising, Operations, and UX.
• Lead the development of personas, user flows and scenarios, goal/task analyses, and other key tools of user-centered design.
• Support multiple projects in parallel.
• Coordinate workload and resources for internal and external UI/UX staff, collaborating with stakeholders to meet and negotiate deliverables/deadlines as necessary.
• Ensure wireframes, process flows, and other UI/UX artifacts can be successfully delivered from ideation to implementation within development timelines and technical restraints.
• Early development of multiple concepts and production of user stories and high-level requirements for UX.
• Influence product strategy and future vision of product, striving to build strong business relationships with internal and external partners and keep cross-discipline teams aligned.
• Advocate for strong user perspective across all scrum teams and product development.
• Assign tasks, provide guidance and mentorship, and foster collaboration within the UX team and across disciplines.
• Participate in test planning and execution to ensure that expected results will satisfy business and non-functional requirements.
• Champion user-centered design principles within the organization, leveraging data from user tests, analytics, and A/B tests to drive the design process.

Skills

• Understand business objectives, complex workflows, and end-user needs with the ability to translate that into a seamless experience for the customer.
• Bachelor's Degree in a Design discipline such as Human Computer Interaction, Product, Industrial, Digital, Information Architecture or another closely related field.
• 5+ years of extensive work in UX for customer-facing applications.
• 2+ years of experience leading UX for B2C applications and mobile design, partner interactions, process management, as well as people management and development.
• Extensive experience in developing scalable design systems, concepts, and structures.
• Proficient in leading industry UX/UI prototyping tools.
• Proficient in leading industry UX/UI design software.
• Proficient knowledge of coding languages including HTML, CSS, and JavaScript.
• Strong understanding of design, usability, and research best practices.
• Familiarity with ADA WCAG 2.2 AA compliance guidelines to drive all UX deliverables.
• Knowledge of project management and leadership fundamentals.
• Detail driven, highly organized and able to manage time across several concurrent projects.
• Extensive experience collaborating across Product and IT teams on technical implementations.
• Agile mindset, comfortable operating in an evolving environment with changing priorities.
• Able to explain to stakeholders, engineers, designers, and other team members why a feature should do something, what it should do and how it should do it, and be able to justify it from a user, functional, or a business perspective.
• Creative with a love of visuals and intuitive interfaces, meticulous attention to detail, and obsessed with understanding customers.
• Love working in a cross-functional, fast-moving, and highly collaborative environment focused on striving for excellence, managing change, and finding actionable solutions.
• Experience implementing and adhering to brand guidelines.
• Strong work ethic and self-motivated with ability to take ownership, prioritize, meet deadlines, and work independently (including remote work).
• Empathetic, open to feedback and able to communicate effectively.

Benefits

• 🩺 Nationally provided Medical, Dental and Vision Insurance
• 🏖️ Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday
• 💰 401(k) Profit Sharing Plan with a Generous Company match
• 🐾 Pet Insurance
• 💼 Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance
• 💵 Financial Planning, Voluntary Legal Benefits and Wellness Plans
• 🛍️ Generous Employee Discount starting on your 1st day
• 🎁 Additional Employee Discounts through the 'Hays Perks discount program' offering hundreds of online discounts from your favorite merchants