UX Research Manager at Optimum
- Full-time
- On-site, Long Island City, NY
- $133,661 - $219,586
UX Research Manager
Responsibilities
- Reporting to the VP of Product Design and Research, this leadership role is responsible for overseeing the planning, execution, and communication of user experience (UX) research across all product initiatives—ranging from tactical, short-term studies to strategic, long-term projects
- We're looking for a passionate advocate for users who thrives on understanding end-to-end customer journeys, motivations, and pain points
- As a people leader, you’ll be instrumental in growing and strengthening our in-house UX Research function during a pivotal time of transformation for the company
- You’ll establish and scale UX research processes, promote the value of research across the organization, and ensure that insights are embedded in every stage of product development
- Collaborating closely with designers, product managers, engineers, and business stakeholders, you’ll contribute directly to roadmap planning and discovery efforts—ensuring research is not only timely, but foundational
- Build and lead a UX research team to deliver on multiple product scrums with researchers of different disciplines
- Plan, recruit, conduct, and/or oversee all product related UX Research
- Create and maintain a research roadmap informed by product development roadmaps as well as longer term strategic research and diary studies
- Represent the UX Research function and evangelize process and benefits to the rest of the company
- Mentor other researchers and product designers to encourage best practices and thinking like a UX researcher to get prototypes and design solutions closer to the mark ahead of testing
- Stay informed on trends and tools in UX Research to keep our research capabilities modern and relevant
- Participate in discovery workshops, planning, and reviews to weigh in with insights, and to identify and plan any dependent research and success metrics
- Coach and mentor product designers, providing candid and empathetic feedback in a timely and constructive manner, establish and manage employee goals, and facilitate growth opportunities
- Routinely optimize ways of working for maximum efficiency and productivity
- Help teams overcome obstacles and complete work
- Adapt in-flight strategies when necessary while mitigating lost productivity and/or morale
Qualifications
- Bachelor’s degree or significant experience conducting UX research with meaningful business impact
- 7+ years of experience conducting primary research (either qualitative or quantitative) end-to-end (designing, fielding, analyzing and reporting out data)
- 2+ years of experience directly managing, coaching and developing mid or junior level researchers
- Experience directly managing, understanding, or introducing different research methodologies to teams
- Experience building teams over time through hiring, growing, and retaining high-functioning researchers
- Track record of translating research into business impact
- Experience working with a variety of cross-functional peers and stakeholders (product managers, data scientists, designers, engineers, policy, communications, marketing, etc.)
Benefits
- 🌟 Competitive pay based on skills and experience
Skills
- Bachelor’s degree or significant experience conducting UX research with meaningful business impact
- 7+ years of experience conducting primary research (either qualitative or quantitative) end-to-end (designing, fielding, analyzing and reporting out data)
- 2+ years of experience directly managing, coaching and developing mid or junior level researchers
- Experience directly managing, understanding, or introducing different research methodologies to teams
- Experience building teams over time through hiring, growing, and retaining high-functioning researchers
- Track record of translating research into business impact
- Experience working with a variety of cross-functional peers and stakeholders (product managers, data scientists, designers, engineers, policy, communications, marketing, etc.)
Benefits
- 🌟 Competitive pay based on skills and experience
Location
Long Island City, NY
Arrangement
Onsite
Salary
$133,661 - $219,586 yearly
Salary Currency
USD
Salary Period
Yearly
Category ID
1939
Term ID
1648
Plan ID
1027
Company
Optimum
Company Website
Application Type
url
Application URL
Published 17 days ago • Expires October 01, 2025 00:07