Sr UX Researcher

Responsibilities

• In this role, you will influence and shape the future of our ecommerce store, with the goal of helping all shoppers purchase the security system that fits their needs and budget
• You will use a mix of qualitative and quantitative methods to plan, conduct, synthesize research, and share your findings
• Work collaboratively with Product Designers, Product Managers and Data Analysts on our technology squads to effectively plan, manage, and field primary research
• Field foundational research to deeply understand our online shoppers and identify their needs during key phases in the shopping journey (i.e. configuring a security system for the first time)
• Share knowledge and identify opportunities for new initiatives with researchers and analysts across other teams, including: Business Strategy, Product (app, hardware and monitoring services) and Customer Success
• Foster design thinking and collaboration by planning, hosting and moderating brainstorming sessions based on consumer insights

Skills

• Partner with Product Designs to launch and evaluate usability studies for prototypes
• Weave together qualitative insights with quantitative data to explain "the why" behind consumer activity onsite, crafting high-quality, memorable presentations
• Deep experience in design research, with broad exposure to a variety of qualitative research methodologies such as one-on-one interviews, surveys, moderating group conversations, diary studies, prototype testing, usability testing
• Expertise with Qualtrics, UserTesting.com, UserInterviews.com, DScout, Wevo, Fullstory or similar tools
• Experience using AI tools to speed up analysis
• Comfortable navigating Figma and analytics dashboards
• Highly curious and ability to work independently, are self-motivated
• Proactively speak up to identify new areas for inquiry
• Desire to actively to contribute to shape design team culture & vision

Benefits

• 🏠 A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• 🎁 A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• 🔒 Free SimpliSafe system and professional monitoring for your home
• 🤝 Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change