Senior UX Researcher, Pet Health

Responsibilities

You would be collecting and understanding the needs of pet parents and their pet health care partners
By listening closely to their experiences, they help identify gaps and drive innovations that improve our services and products
In this role, you’ll play a key part in advancing Chewy’s veterinary medicine initiatives, focusing on the software for our Chewy Vet Care practices and tools that support veterinary professionals
Your compassion for pets and those who care for them will drive your efforts to improve their well-being
You will collaborate daily with designers, UXR program managers, engineers, and product managers who share a deep passion for pets and their parents
Design and conduct research to address difficult and unclear user needs in emerging or evolving areas
Evaluate design solutions for existing concepts that require further exploration or understanding
Clearly link your research findings to broader business objectives and goals
Collaborate across teams to build consensus and guide efforts in bridging knowledge gaps
Identify and champion crucial customer needs and business opportunities to ensure the customer remains at the center
Plan, estimate, and perform intricate research projects with precision and care
Independently prioritize tasks and demands from various collaborators

5+ years of experience as a UX researcher or in a similar role
Delivering high-quality research that has driven relevant results, with case studies showcasing your expertise
Ability to clearly communicate and present sophisticated user needs to influence product design
Assessing the impact of your research on both customer experience and business outcomes
Bachelor’s degree in the social sciences, user research, or a related field, or equivalent professional experience
Role requires in-office presence at the local office
Occasional travel to Chewy Vet Care (CVC) Clinic locations across the U.S. is expected
Experience with B2B, enterprise, or internal software
Familiarity with health care software
Background in service design
Experience recruiting hard to reach research participants