Senior Associate UX Designer

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Responsibilities

Identify and frame user-centered problems effectively
Plan and facilitate problem identification and solutioning workshops
Create low- to high-fidelity mocks, wireframes, content, and visual designs, and build interactive prototypes to communicate and test concepts and ideas
Leverage and contribute to our patient design system and product-level patterns
Plan and execute research experiments and heuristic reviews to evaluate the usefulness and usability of product features
Collaborate with the product and engineering teams throughout the agile planning, design, and development process to deliver experiences that meet user needs
Iteratively deliver responsive, accessible, implementation-ready designs
Collaborate with your team, soliciting and providing feedback to ensure product experiences meet UX quality standards for workflow, interaction design and content

Skills

Bachelor’s Degree (Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or related disciplines) or equivalent experience
3-5 years of professional experience working in UX design
Solid capability in UX creative and design techniques
Highly proficient using Figma
Experience facilitating and summarizing user research as part of field studies and in-person or remote evaluative testing
Understand how to work within agile development process for the design, development, and delivery of software
Strong verbal and written communication skills demonstrated by presentation and storytelling ability
Experience designing for complex systems with multiple types of users, regulatory requirements, and dependencies spanning across teams

Benefits

🏥 Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs
🌟 We also encourage a better work-life balance for athenistas with our flexibility
📚 In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons

Qualifications

Capable of working independently and prioritizing own work, with input from others
Maintains sight of long-term strategy and overall vision while executing on detailed design
Design simple, effective, and elegant interactions between users and products
Create strong problem statements and metrics to ensure design solutions are achieving the right business and user outcomes
Forge strong relationships and work collaboratively with a multi-disciplinary team
Provide sound rationale for recommendations to gain others’ support and commitment
Capable of managing ambiguity, change and uncertainty, focusing on information at hand and making good and timely decisions to effectively keep work moving forward
Adapt to ever-changing needs of a dynamic business with flexibility and willingness to jump into any aspect of work to help the team achieve results
Seek out, absorb and appropriately respond to feedback and guidance from design team leads and other colleagues
Lead through influencing (without authority) to build consensus, resolve conflicting points of view, and change others’ minds

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers