Senior UX Designer

Responsibilities:

• Collaborate with product managers, technical leads, developers, customers, and other stakeholders to understand, define, and clarify requirements.
• Proficiently utilize Figma for your design system, hi-fi designs, and prototypes, in a systematic way.
• Earn buy-in for ideas, designs, and best practices, as well as motivate and inspire stakeholders.
• Contribute to a design system in terms of shared documentation & componentry, influenced by a deep understanding of atomic design principles.
• Consistently assess and apply strong information architecture to every new design
• Use research methods such as participatory design, ethnographic studies, and user interviews to learn how users think and behave. Use that research to help drive your innovative concepts forward.
• Create and validate personas to help your team make better decisions.
• Craft prototypes, with the capability to produce a high volume of concepts quickly, and iterate based on feedback.
• Work with developers and other designers to implement simple or complex solutions that are scalable and in line with our design system or shared patterns across products.
• Actively drive the process of identifying and validating problems worth solving, including building test plans, scripting interviews, writing surveys, etc.
• Validate designs with users through usability testing methods such as unmoderated testing, moderated testing, and A/B testing, as well as comfort learning and using the tools needed to facilitate testing.
• Facilitate workshops to effectively identify/understand user needs with both internal and external stakeholders.
• Seek out and interpret data to inform design decisions. Learn and leverage analytics tools (like Pendo or Google Analytics) to draw insights from user behavior.
• Apply lean UX best practices to your UX responsibilities
• Be a tireless advocate for exceptional user experience.
• Help develop design patterns and apply them to your designs.

Skills:

• At least four (4) years of relevant UX design experience
• Experience with Agile development methodologies—Scrum and Kanban in particular
• Knowledge and practical experience with Lean UX methods and tools
• Detail-oriented, manages time and objectives effectively
• Excellent communicator in person, on the phone, and in email
• Loves testing out new approaches, knows how to measure the impact and adjust
• A positive attitude and a passion for working with strong, collaborative teams.
• Unafraid of conflict – able to check your ego at the door for the benefit of the product and team
• Flexible - change and uncertainty don’t faze you
• Excellent interpersonal and client management skills
• Demonstrated ability to work with business stakeholders and technical teams to understand, analyze, and document requirements
• Deep experience using Figma tooling to design new functionality
• Ability to design for accessibility & localization
• Advanced interaction design skills & understanding of an atomic design approach to design systems
• Knowledgeable with web frameworks such as Bootstrap, and iOS and Android human interface guidelines including Android material design
• Experience in user research and testing

Benefits:

• 💪 Flexible paid time off
• 💼 Affordable health, dental, and vision insurance options
• 🏋️ Monthly fitness reimbursement
• 💰 401(k) matching
• 👶 New-Parent Paid Leave
• 🌍 Remote work

Qualifications:

• Pendo experience is a plus
• Enterprise software design experience strongly preferred
• Front-end engineering skills are a plus
• Experience working with remote teams a plus