Product Content Designer, Secure Access

Responsibilities:

Lead or co-lead product UX content strategy to maintain our position as a trusted advisor to customers
Collaborate on, socialize, and maintain guidelines for UI copy
Contribute to product features with complex user flows and informative text
Drive adoption of existing Generative AI use cases and explore new use cases for user workflows and internal use

7+ years of experience crafting content for enterprise companies and developing end to end content strategies
Prior participation in design research, incorporation of Information Architecture (IA) principals and implementation of research outcomes to solve problems, improve usability and/or enhance user experience
Experience using design heuristics to ensure content supports usability principles like clarity, error prevention, and consistency
Experience maintaining content accessibility standards to create inclusive content for all users
Ability to simultaneously support multiple teams/features/products while aligning to the broader product vision of the company

Specific experience with security and/or networking technologies
Gathering user requirements, identifying customer needs, difficulties, and opportunity areas, and a proven track record of applying that information to content design
Product UI content strategy, systematic thinking, and design thinking
Application of user-centric methodologies and research in product UI content design for the customer's end-to-end workflow.
Interaction Design and User Experience expertise
Knowledge of Generative AI concepts like prompt engineering, large language models, retrieval augmented generation, and conversation design
Ability to conduct and/or participate in formative research and critiques
Proficiency in scaling content for diverse user personas

Cisco Systems Inc