Inclusive Design Specialist (6-Month FTC)

Responsibilities:

Review and update the Group’s process for managing Digital Accessibility
Champion inclusive design, helping to embed best practice in design, engineering, and product development processes
Act as a subject matter expert and trusted advisor on inclusive design best practices, user needs, and accessibility standards
Stay up to date with evolving accessibility laws and regulations (e.g. EAA), influencing the Group’s approach to compliance

Skills:

Proven experience in inclusive design, accessibility or UX/UI design
Strong understanding of accessibility guidelines, usability principles, and assistive technologies
Ability to work with cross-functional teams to drive inclusive design strategy and execution
Experience in design thinking, co-creation, and design methodologies.
Knowledge of digital and physical accessibility standards (e.g., WCAG, BS 8878, ISO 30071-1)
Strong communication and facilitation skills, with the ability to influence stakeholders at all levels.

Qualifications:

Experience working in tech, product development, or built environment industries
Familiarity with AI, automation, and emerging technologies in inclusive design
Hands-on experience with assistive technologies and adaptive interfaces

Benefits:

💼 A generous pension contribution of up to 15%
💰 Share schemes including free shares
🛒 Benefits you can adapt to your lifestyle, such as discounted shopping
🌴 30 days’ holiday, with bank holidays on top
🧘 A range of wellbeing initiatives and generous parental leave policies

Company Overview:

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

About the Role:

The purpose of the team is to ensure inclusive experience quality for our customers and colleagues.

This role will work closely with Designers, XD Communities of Practices, engineers and CJMs as well as change management and other Group functions.

It will be your role to:
- Review and update the Group’s process for managing Digital Accessibility
- Champion inclusive design, helping to embed best practice in design, engineering, and product development processes
- Act as a subject matter expert and trusted advisor on inclusive design best practices, user needs, and accessibility standards
- Stay up to date with evolving accessibility laws and regulations (e.g. EAA), influencing the Group’s approach to compliance

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.