UX Writer

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!

We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.

Responsibilities

• As a Content Designer, you will be a key contributor in improving the overall user experience of hundreds of thousands of insurance providers and consumers.
• You will partner with the other Product Design team members, Product Managers, Product Owners, and Software Engineers to identify content problems and support useful, usable and innovative design solutions through content.
• You will be part of a highly visible and growing team of experienced designers who focus on creating user-centered designs grounded in research.
• We regularly engage in coaching, mentoring, agile ceremonies, and fun team activities.
• Collaborate with team members to create well-considered, quality content for complex issues and systems.
• Participate in product definition discussions with Product Managers and Product Owners in order to identify assumptions and clear, concise, and comprehensive goals.
• Balance industry best practices with new ideas/concepts, following best practices for designing content for enterprise desktop, web, and mobile applications.
• Partner with team members to design content as a part of our standards and design system.
• Participate in design studios, design critiques and other design ideation activities.
• Build amicable, productive, trusting relationships with partners and team members.
• Define and evolve the voice of our products to give our software a personality and our users clear direction.
• Occasional lifting and/or moving up to 10 pounds.
• Frequent repetitive hand and arm movements required to operate a computer.

Skills

• You’re a self-starter and a clear communicator who asks a lot of questions.
• You are a strong writer, with experience writing for web-based tools and applications.
• You can evolve tone and language in software products.
• You are driven to be inclusive in your writing and concepts.
• You have a good grasp of the theories, concepts, principles, and patterns of user-centered design.
• You thrive on working as a part of a collaborative team, both giving and receiving feedback.
• You are familiar with web and mobile standards and best practices including content-first, mobile-first, responsive design, and accessibility.
• You are able to contribute to 2 projects (at various stages) concurrently, meet deadlines, and adapt quickly to changing priorities in a fast-paced agile environment.
• You clearly and concisely communicate ideas, perspectives and solutions in a diplomatic and persuasive manner.
• You balance passion for your craft with a dedication to on-time, on-target delivery of quality work.

Qualifications

• You have 2+ years of professional or educational experience writing digital content in a software or agency setting.
• You have a compelling portfolio that showcases your writing skills.
• You demonstrate strong oral and written communication skills, including presentation skills.
• You have strong editing skills and keep up with the latest grammar standards.
• You have technical acumen and can understand complex software.
• You are adaptable and thrive in a fast-paced environment.
• Your working style demonstrates respect, initiative, ownership, transparency, and accountability.
• Travel required up to 10% of the time.
• Located and working from an office location.
• Specific vision abilities required by this job include close vision (working on a computer, etc.).
• Frequent sitting and/or standing.
• The selected candidate must be legally authorized to work in the United States.

Benefits

• 💰 Wage Notice: $65,000 – $90,000 + VIP Bonus
• This is highlighted by our quality delivery, happy customers, and diverse, highly empowered team with career mobility
• The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics
• Eligibility is determined by several factors including: start date, good standing in the company, and active status at time of payout
• The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance
• Eligibility is determined by several factors including: start date, good standing in the company, and active status at time of payout