Senior User Experience Designer, Digital Products (Short-term)

Responsibilities

• The Group shapes, supports, and shepherds promotional activities, ensuring an inspired and healing voice and message for each product and need, as well as appropriate quality and consistency across the organization
• As a short-term member of P&DSG, this position is part of a collaborative design service that develops and implements the overall artistic and design vision of the publications, products, communications, marketing and promotional materials of the Christian Science Publishing Society [CSPS], the Office of the Publisher’s Agent, General Publications, Journal/Sentinel/Herald [JSH], Bible Lesson Products [BLP], the Office of the Clerk, The Mary Baker Eddy Library and other departments of The First Church of Christ, Scientist as assigned
• User Experience supports client departments and Product Owners in their goal to provide a frictionless content and product experience to customers that will result in sustained engagement
• Research, prototyping, and testing inform the content strategy and the design of digital products, and/or services that meet customer needs and fulfill their unique missions
• Understanding the customer experience is the first step in removing barriers to discoverability, access, and engagement
• To support this strategy we provide User Experience design, research, and testing at the Customer Research, Experience Ideation, Product Design, and User Testing level
• This position represents one of the User Experience Designers who may participate in agile product development as a cross-functional team [CFT] member as assigned
• CFTs are structured and empowered to organize and manage their own work in such a way as to complete the priorities established by the Product Owner with quality ensured by the Design CoE
• CFT work may include but is not limited to user research and analysis, user flows, wireframes, mockups, interactive prototypes, final visual and user interface designs, graphic assets, and development specs
• This position also implements user experience design projects independently and in collaboration with P&DSG management, P&DSG staff, client department management, and client department staff
• This position also leads the implementation of digital design projects and may manage other designers as assigned by the User Experience Manager
• The incumbent may lead assigned design work or contribute with a level of independence
• The incumbent actively supports the professional growth of colleagues and the performance of the department in service to the organization
• In the following areas, this role works collaboratively with each client department under the direction of the User Experience Manager in the development of compelling digital experiences
• Evaluate design, information architecture, and usability of existing websites and digital products from both a strategic and functional perspective
• Review analytics reports to understand user behavior and content performance
• Work with clients and teams to develop creative briefs
• Collaborate with User Research and Testing staff to align with methodology
• Develop research and test plans in accord with User Research Methodology
• Conduct user research and testing in accord with User Research Methodology including audience listening sessions, prototype testing, usability testing, surveys, etc
• Review user research and testing to develop insights
• Prepare reports and presentations for teams and stakeholders
• Develop audience documentation tools such as personas, user stories, and jobs-to-be-done
• Understand product owner goals, mission, and business needs and translate them into design solutions
• Review user research and testing insights and translate them into actionable UX deliverables
• Diagram and refine user flows
• Create information architecture maps or other documentation
• Develop rough sketches, wireframes, low-fidelity prototypes, high-fidelity prototypes, and interactive prototypes for websites, digital products, email
• Develop refined visual designs with attention to refined information hierarchy, typography, and graphics/images
• Collaborate with graphic designers to develop visual elements
• Collaborate with copywriters to incorporate content appropriately

Skills

• Regular contacts
• Bachelor’s degree; coursework in graphic design required, plus five to eight years of related professional experience
• A strong grasp of the principles of Agile product development is required
• The incumbent must possess the fundamental concepts, practices, and procedures of digital product design, editorial design, advertising design, and typography
• The incumbent must have strong creative artistic vision, problem solving skills, and apply a mastery of skills in an area of specialization
• The incumbent must have a demonstrated desire to work as a collaborative member of a creative team
• The incumbent must be a “self-starter” with a demonstrated ability to manage multiple projects simultaneously while meeting deadlines
• The ability to astutely implement client and manager direction in a humble manner is essential
• Exercise judgment to select the right level of design and prototyping for the need
• Understand UX Design concepts such as “You are not the user”, “don’t make me think”
• Understand UX Design methods such as design thinking, affinity maps, personas, user stories, jobs-to-be-done, customer journey, multi-channel, design systems, mobile-first, etc
• Account for the impact of UX Design on Web Accessibility and SEO
• Stay abreast of UX trends and practices
• Be able to inform and instruct colleagues on all of the above
• Demonstrated ability to balance work for multiple clients while meeting deadlines
• Excellent written and verbal communication skills, including presenting to colleagues and clients
• Technology Skills
• Design:Figma, Adobe Creative Suite (Photoshop, Acrobat Pro)
• Collaboration: G Suite, Zoom, Slack, Trello, Jira, Dropbox
• Research: Airtable, Surveymonkey
• Platforms: Wordpress
• Client & Team Skills
• Strong oral and written communication skills
• Client and team interfacing ability with confidence
• Strong interpersonal skills and effective relation building capacity with clients, team, and manager
• Strong project management skills and organizational skills
• Strong creative and innovative skills. Ability to use strong analytical and design skills to solve complex issues and support team success and continuous improvement
• Must be detail oriented and well organized
• Metaphysical
• Regularly pray to witness the demonstration of a unified expression of Church and work in obedience to the Golden Rule
• Work environment
• Preference for onsite work in Boston, but may possibly work remotely with periodic visits to the Boston office as needed
• Engagement with Christian Science
• Mother Church membership required
• Primary class instruction preferred

Benefits

• No specific benefits mentioned