Director of UX Design

Responsibilities

• The Director of UX will be responsible for shaping and driving the overall user experience vision at iHerb.
• This leader will build and scale a high-performing UX design team, partner with product, CX and cross functional stakeholders, and champion customer-first design across all digital touchpoints.
• The role requires both strategic vision and hands-on design leadership, with a focus on delivering intuitive, delightful, and accessible experiences for millions of global customers.
• Define and drive the long-term UX vision and strategy for iHerb's web and mobile platforms.
• Oversee the end-to end user experience on our global website for all platforms (desktop, mobile web and app).
• Build, mentor, and inspire a team of UX designers, researchers, and design managers.
• Advocate for design thinking and human-centered design practices across the organization.
• Help to build a strong design culture within the organization.
• Get hands-on with projects when necessary to drive projects forward.

Skills

• Experience with A/B testing
• Strong portfolio showcasing design leadership, strategy, and execution
• Experience leading a product focused high-performance design team
• Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution
• Experience managing processes and teams in an agile/scrum environment
• Experience working with design systems and tools such as Figma
• A user-centered design approach and highly collaborative, low-ego approach to design
• Experience attracting, hiring and retaining top design talent
• Experience with graphic development software (Photoshop, ImageReady, Illustrator etc.)
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

Benefits

• 💪 At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future.
• 🌍 For our international team members, you may be eligible for benefits depending on the country where you are employed.

Qualifications

• Experience with A/B testing
• Strong portfolio showcasing design leadership, strategy, and execution
• Experience leading a product focused high-performance design team
• Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution
• Experience managing processes and teams in an agile/scrum environment
• Experience working with design systems and tools such as Figma
• A user-centered design approach and highly collaborative, low-ego approach to design
• Experience attracting, hiring and retaining top design talent
• Experience with graphic development software (Photoshop, ImageReady, Illustrator etc.)
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Generally requires a minimum of twelve (12) years of design experience with a focus on eCommerce or related field
• Bachelor's Degree in Art, UI/UX Design or related field required, or equivalent work experience
• Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy
• Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner
• Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job
• Proper lifting techniques required
• Hectic, fast-paced with multi-level distractions
• Professional, yet casual work environment
• Ability to work extended hours as required

Benefits

• 💪 At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future
• 🌍 For our international team members, you may be eligible for benefits depending on the country where you are employed

Responsibilities

• The Director of UX will be responsible for shaping and driving the overall user experience vision at iHerb
• This leader will build and scale a high-performing UX design team, partner with product, CX and cross functional stakeholders, and champion customer-first design across all digital touchpoints
• The role requires both strategic vision and hands-on design leadership, with a focus on delivering intuitive, delightful, and accessible experiences for millions of global customers
• Define and drive the long-term UX vision and strategy for iHerb's web and mobile platforms
• Oversee the end-to end user experience on our global website for all platforms (desktop, mobile web and app)
• Build, mentor, and inspire a team of UX designers, researchers, and design managers
• Advocate for design thinking and human-centered design practices across the organization
• Help to build a strong design culture within the organization
• Get hands-on with projects when necessary to drive projects forward

Benefits

• 💪 At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future
• 🌍 For our international team members, you may be eligible for benefits depending on the country where you are employed