Product Designer – New User Experience

Responsibilities:

• Owning the end‑to‑end design of key entry points and conversion journeys for new users.
• Working closely with product managers, engineers, and content designers to deliver clear, trustworthy experiences.
• Running experiments and prototypes quickly, using real user behaviour rather than assumptions.
• Exploring how AI can assist users in complex flows, for example, helping them understand fees, timelines, or compliance steps without removing control.
• Contributing to design systems and patterns that scale across a global product.

Skills:

• Fintech and product understanding

  • Proven experience designing for financial or payments products, including onboarding, activation, and compliance flows.
  • Familiarity with core fintech concepts such as FX, transfer fees, timing, risk, and regulatory constraints (KYC/AML).
  • Ability to translate terms like “exchange rate,” “transfer fee,” “processing time,” and “payment method” into plain language without hiding information.

• User‑centred design grounded in data

  • Ability to translate qualitative insights (interviews, support tickets, usability sessions) and quantitative signals (funnel analytics, drop‑off points) into design decisions.
  • Comfort with basic metrics such as conversion rates, time‑to‑complete, and error rates — and using them to prioritize and measure impact.
  • Experience designing for clarity over “delight” in financial contexts: users care more about trust and certainty than flashy animations.

• Unique product‑design skills

  • Translating complexity into simplicity: Breaking down multi‑step financial flows (e.g., multi‑currency funding, compliance checks, or error states) into clean, progressive experiences that feel safe and predictable.
  • Ethical interface design for money: Designing patterns that make trade‑offs transparent (e.g., speed vs. cost, certainty vs. flexibility), avoiding dark patterns, and actively reducing financial anxiety.

• Collaboration and communication

  • Ability to communicate design decisions clearly to people with different backgrounds: engineers, compliance, product, and legal without relying on inside‑jargon.
  • Comfort working in open, iterative environments where designs are shared early, challenged often, and improved continuously.
  • Willingness to escalate when business goals conflict with user needs and to propose alternative paths that balance both.

Benefits:

• 💼 Ability to shape user experiences in the fintech industry
• 📊 Work with a data‑informed team
• 🌍 Contribute to a global product
• 🤝 Collaborate with cross‑functional teams

Qualifications:

• Fintech and product understanding
• User‑centred design grounded in data
• Unique product‑design skills
• Collaboration and communication

Company:

WhyHireWrong?

Location:

Worldwide