Senior UX Strategist

Responsibilities

Works directly with customers to solve business problems, helping to bridge the gap between business goals and end users’ needs.
Has deep curiosity and experience leading ecosystem design, digital transformation and change management in enterprise organizations.
Ability to execute detailed UX work in a complex, ambiguous problem space, while considering long term solutions and broader implications across an organization.
Provides broad support and guidance around research processes, strategy and deliverables, helping to maintain a baseline of quality and expectations across the team.
Independently shapes and drives the long-term UX strategy, research and roadmap on small and medium projects.
With minimal support from design leadership, shapes and drives the long-term UX strategy, research and roadmap on large and critical projects.
Partners with product and engineering teams to create impactful, effective solutions.

Experience developing and leading UX strategy for custom software is required.
Experience leading UX strategy for complex web applications is greatly preferred.
Proficiency with tools for creating high-level strategic artifacts is required.
Experience with wireframing tools such as Figma is also required.
Experience with or eagerness to learn the basic principles of Object Oriented User Experience (OOUX) is required.
Experience employing contextual inquiry research is required, using tools such as job shadowing, stakeholder interviews, user interviews, or focus groups.
Experience gathering user feedback is required, using tools such as user testing, usability testing, surveys, and questionnaires.
Experience employing strategic artifacts, such as journey maps, to create insight with stakeholders and uncover challenges with the product design is required.
Experience creating other strategic UX design artifacts is required, including some of the following: user stories, user needs, JTBD, user scenarios, and service blueprints.

💼 Great Team – Our team of engineers and designers is the best part of working here.
🌟 Great Clients – We work with mostly small and medium clients, for whom our projects make a huge impact.
🏡 Work From Home – We are a distributed company.
🌍 Negligible Travel – In general, we don’t travel routinely for projects.
🕒 Flexible Work Schedule – We require a certain amount of overlap with the rest of the team.
⚖️ Good Work Life Balance (really) – We ask our team to work 40 hours a week.
💰 Competitive Compensation – We offer highly competitive salary and benefits.

8+ years of experience in UX design is required, with at least 3 years in a strategic role.
Able to create holistic and scalable solutions.
Defaults to influencing the design process with collaborators in mind.
Strong communication skills to ensure meaningful engagement and partnership with project stakeholders.
Ability to work well independently and within a team environment, while adhering to established and agreed-upon deadlines and establishing individual deadlines.
Experience maintaining frequent communication with project stakeholders, providing updates on timelines, obstacles, and status while being mindful of deadlines and expectations.
Strong organizational skills to plan out daily tasks and keep clients informed.
Strong attention to detail in documenting deployment concepts.
Ability to seek ongoing feedback from team members and project stakeholders in an effort to continuously improve performance and work product.
Ability to diligently adhere to client and company security policies, remaining compliant at all times.
Ability and willingness to commute regularly to Richmond, VA for on-site design meetings. Candidates within a 2-hour drive of Richmond, VA are greatly preferred.

Simple Thread

Worldwide