Lead User Experience Researcher and Designer

Responsibilities:

• Leads the development and execution of user experience strategies aligned with business goals
• Conducts and oversees comprehensive user research including interviews, contextual inquiries, and observations to understand user needs and workflows
• Develops detailed personas and user profiles to represent diverse user groups, with a focus on HR employees and stakeholders
• Defines usability goals, requirements, and standards for complex projects and enterprise-wide initiatives
• Develops interaction design alternatives, prototypes, and conducts usability evaluations using both formative and summative methods
• Designs intuitive and effective Human-AI interaction models that enhance user trust and transparency, leveraging Explainable AI (XAI) patterns
• Applies Service Design principles to create seamless, end-to-end user experiences across multiple touchpoints
• Designs and optimizes Conversational AI experiences that are natural, efficient, and user-centric
• Focuses on enhancing employee experience by improving usability and engagement across HR processes and systems
• Analyzes usability data, diagnoses issues, and recommends design refinements or changes
• Collaborates with cross-functional teams to integrate user-centered design principles throughout the project lifecycle
• Mentors and guides UX team members and stakeholders on best practices and methodologies
• Advocates for customer focus and continuous improvement in user experience quality and safety

Skills:

• A key focus includes designing for Human-AI Interaction, incorporating Explainable AI (XAI) patterns, applying Service Design principles, crafting engaging People Analytics and Conversational AI experiences, and developing personas to optimize employee experiences across HR processes and systems
• Business Acumen: Understands organizational operations, market trends, and competitive landscape to align UX strategies with business objectives
• Innovation/Creativity: Applies innovative thinking to solve UX challenges and improve design processes
• Quality: Commits to delivering high-quality, defect-free user experiences
• Safety Awareness: Promotes and upholds safety standards in all design and research activities
• Advanced knowledge of user research methodologies (e.g., interviews, contextual inquiry, observation)
• Expertise in usability evaluation methods including heuristic evaluation, formative and summative testing
• Proficiency in interaction design and prototype development tools
• Strong understanding of human factors, usability principles, and design standards
• Capability to analyze and synthesize data to develop actionable insights
• Experience with statistical concepts relevant to usability analysis
• Systems thinking to understand and anticipate the impact of design decisions across complex systems
• Proficient with relevant IT tools and software for data management, design, and communication
• Experience with designing Explainable AI (XAI) patterns to improve AI transparency and user trust
• Knowledge of Service Design principles to create holistic and integrated user experiences
• Skilled in designing and optimizing Conversational AI experiences, including voice and chat interfaces
• Expertise in persona development to accurately represent user groups and inform design decisions
• Understanding of HR processes and employee experience design across HR systems

Benefits:

• 💼 At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent
• 💰 Elements of the Total Rewards package include competitive base pay and variable compensation opportunities
• 🏥 The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work
• 🌍 The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements
• 💵 Pay is based upon candidate experience and qualifications, as well as market and business considerations
• 📈 Summary pay range: $162,350 - $234,600
• 🏆 Contingent Upon Award Program
• 🏆 This position is not contingent upon program award

Qualifications:

• Bachelor's degree in Human-Computer Interaction, Psychology, Design, Computer Science, or related field
• Experience in user experience research and design, preferably in complex or enterprise environments
• Experience designing for Human-AI Interaction and Conversational AI
• Experience in persona development, particularly for HR and employee-focused systems
• Proven capability to lead user-centered design projects and teams
• Strong analytical and problem-solving skills with experience in usability evaluation techniques
• Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process" to all job descriptions moving forward
• Not Applicable
• Bachelor's Degree or Equivalent
• This position does not require a Security Clearance
• E-Verify (Spanish)

Company Highlights:

• Company: The Boeing Company
• Location: Chicago, IL
• Arrangement: Onsite
• Salary: $162k - $235k yearly
• Category: Mid-Senior Level
• Term: Full-time
• Plan ID: 1027
• Apply: ZipRecruiter