Staff UX Designer

Responsibilities:

• Design Leadership: Drive strategy and thought leadership for high-impact initiatives across multiple product domains. Shape long-term design approaches that elevate user experience as a driver of both customer value and business outcomes.
• User-Centered Design: Apply deep expertise in user research, usability testing, and inclusive design to ensure our experiences meet accessibility, responsive design, and usability standards while anticipating emerging user behaviors and needs.
• Frameworks & Stakeholder Engagement: Define and evolve enterprise-level design systems, frameworks, and playbooks that guide how experiences are planned, designed, prototyped, and measured. Partner with senior executives and product leaders to embed these practices into business strategy and secure alignment across the organization.
• Mentorship & Collaboration: Serve as a mentor and advisor to UX practitioners, supporting onboarding, coaching, and professional growth. Build strong relationships across product, content, engineering, and senior leadership to foster collaboration and raise design maturity at TELUS.
• AI-Driven Transformation: Lead the integration of AI into UX design workflows, evolving how teams approach design thinking and accelerating how TELUS plans, creates, and measures user experiences.

Skills:

• Education & Experience: Bachelor's degree in Design, Human-Computer Interaction, Psychology, or related field. 7+ years leading large-scale UX design initiatives in product-driven organizations. A portfolio that demonstrates strategic impact and design leadership, not just deliverables.
• Technical & Strategic Expertise: Mastery of UX design principles, user research methodologies, design systems, and prototyping tools. Adept at data-informed design decisions, information architecture, interaction design, and scaling design governance models.
• Executive Influence & Collaboration: Proven ability to partner with senior executives and cross-functional leaders to shape priorities, secure alignment, and embed UX strategy into business decisions. Exceptional communication and presentation skills.
• AI & Emerging Tools: Hands-on experience integrating AI and emerging technologies into design workflows to improve scalability, quality, and innovation in UX practices.
• Leadership & Mentorship: Track record of mentoring and developing UX practitioners, shaping design communities of practice, and elevating organizational design maturity. Skilled at helping others navigate complexity and adopt new design methodologies.

Benefits:

• 💼 Change Leadership: Experience driving design transformation in large organizations - advocating for new design standards, integrating emerging tools, and helping teams adapt to evolving UX practices.
• 🛠 Design Systems Expertise: Deep experience building and scaling design systems across complex digital ecosystems, with a portfolio that demonstrates consistency, efficiency, and impact at scale.
• 📊 Research & Content Integration: Familiarity with content strategy, UX writing principles, and research methods, with the ability to translate insights into scalable design solutions that work seamlessly with content.
• 🚀 Agile & Product Practices: Experience working in agile product teams and influencing backlog prioritization with product managers and engineers through design advocacy.
• ♿ Accessibility & Inclusive Design: Strong knowledge of WCAG standards, inclusive design principles, and responsive design - applied in practice across large, diverse user ecosystems.

Salary:
Arrangement: Remote
Location: Worldwide