Global - UX/UI Designer

Responsibilities

This role will be responsible for re-designing the online experience of Komatsu global websites and will also provide design support for eCommerce expansion, technology subscriptions and online training
Primary responsibilities include creating design comps, wireframes, sitemaps, interactive prototypes for user testing and communicating functionality to key stakeholders
You will work collaboratively with global digital team members, web developers, product managers, and IT to find creative solutions to customer problems and design user interfaces to improve the online customer experience
Establishing cohesive branding and design elements across apps is paramount to a seamless experience
Developing a foundational knowledge of regional business objectives will be key to improving the customer experience across apps and increasing online sales
Own the design and experience of websites and digital products
Merge several customer facing digital applications into a single website with a common set of technology
Partner with vendors, marketing and IT teams to develop and progress the organization’s digital strategy and roadmap
Support the execution of omni-channel marketing campaigns with landing page and e-mail design
Conduct internal and external interviews to identify and validate functionality enhancements
Identify opportunities to streamline existing processes and digital products by driving the adoption of UX standards and best practices

Analyze user needs and create UI designs while taking into account product requirements and technical feasibility
Create wireframes, UI mockups, user workflow diagrams, and prototypes that translate customer needs into engaging user experiences
Create graphical assets to support UI visual designs
Organize and conduct usability studies to validate designs and uncover existing issues
Advocate for the customer experience; be their voice within the company
Facilitate and participate in QA and user acceptance testing

Bachelor's Degree in Graphic Design, Web Design, User Interface Design or a related field
Minimum of 3 years designing mobile friendly, responsive B2B and B2C eCommerce websites
Modern web development practices including implementing UX best practices, responsive design and mobile first layouts
Demonstrated graphic design skills to turn wireframes into high-fidelity visual designs
Experience with usability testing practices and methodologies
Experience leading, organizing, overseeing and releasing third-party design activities
Experience implementing on-site personalization based on a user’s profile settings
Experience implementing A/B testing
Experience working with Figma and Miro
Strong organizational and presentation skills; ability to handle multiple tasks, meet deadlines and manage priorities, present, and share strategies, working across organizational teams to deliver results